The increasing need for building brand trust when faith is short and consumer data plentiful

The increasing need for building brand trust when faith is short and consumer data plentiful

Edelman’s annual Trust Barometer report in 2017 carried a headline “Trust is in crisis around the world”. A KPMG report last year found that “trust has declined in almost every major economy and many developing ones”. In a CNN interview recently, Salesforce’s founder and CEO Marc Benioff argued that “companies that are struggling today are struggling because of a crisis with trust”.

There seems no end to the brands, organisations and leaders that have lost the public’s trust. There has been a royal commission into our banks, multiple questions over Facebook’s use of personal data, cheating cricketers, fake news, church leaders charged, and political parties bickering among themselves.

Andrew Baxter interviewed on Ross Greenwood's 2GB Money News re Mastercard's updated logo

Andrew Baxter interviewed on Ross Greenwood's 2GB Money News re Mastercard's updated logo

Andrew Baxter interviewed on Ross Greenwood's 2GB Money News re Mastercard's decision to update its logo by dropping its name from it.

What’s in a name? For MasterCard, not enough to keep it in the logo. The company is removing the word Mastercard from the pair of interlocking red and yellow circles where it has resided for more than 50 years. Mastercard will join a small stable of brands like Nike, Apple and Target that rely on an image rather than a name in most marketing materials. The organisation says 80 per cent of people recognise the Mastercard logo even when its name isn’t present.

Senior Advisor at KPMG Andrew Baxter says Mastercard’s “branding of the red and orange circle is pretty well known”.

Andrew Baxter interviewed in the AFR on how to make corporate team-building days effective

Andrew Baxter interviewed in the AFR on how to make corporate team-building days effective

By Hannah Tattersall, 29th November 2018, in the Australian Financial Review

A few years ago, Publicis Mojo chief executive Andrew Baxter was concerned his teams in Sydney and Melbourne hadn't spent much time together. A staff conference was organised on the Gold Coast and Baxter arranged for Grammy-nominated songwriter Ciaran Gribbin to perform and lead a team-building session on the importance of group synchronicity.

"It was about building mental resilience and getting a team from a seven out of 10 to a 10 out of 10," Baxter says. "We were keen for people to understand that it takes a bit of mental toughness, resilience and strong-mindedness to make that happen."

Andrew Baxter and Jarther Taylor interviewed in AICD magazine: Mentoring, and 6 tips for building your board career

Andrew Baxter and Jarther Taylor interviewed in AICD magazine: Mentoring, and 6 tips for building your board career

Marketing expert Andrew Baxter once pitched campaigns to Jarther Taylor, CEO of Datarati. Now Baxter is drawing on his own board career to mentor Taylor in his new role.

How the outdoor media industry reinvented itself via digital, data and content

How the outdoor media industry reinvented itself via digital, data and content

The rapid growth of online media in the past decade has seen “traditional” media – television, print, radio and outdoor – lose some of its once lustrous reputation in the marketing industry. Yet one of those traditional media, outdoor, has been able to buck the trend and reinvent itself in the digital era. And in doing so it has increased its audiences – and revenues.